A diversity skills-oriented workshop that focuses on conflict as a normal and inevitable part of a workplace that reflects increased diversity.

Drawing on practical models for seeing conflict as a "win-win" opportunity, this workshop provides analytical tools for understanding the origins and dynamics of conflict and for assessing one's own approaches to dealing with conflict.

Drawing on the author's broad consulting and training experience, this workshop uses over 20 case studies to develop conflict resolution skills for a variety of interpersonal styles and situations. This workshop provides a unique opportunity for addressing both diversity issues and conflict resolution in ways that bridge both fields. This ready-to-use workshop is structured in self-contained modules so that it can be easily adapted to your training objectives and time available. The case studies come both in hard-copy and on disk so that they can be customized easily to fit your particular training needs.

COMPONENTS:

• 7 self-contained training modules with clear learning objectives
• ready-to-use training instructions, outlines, lecturettes, and reproducible participant materials
• clear, practical skills for conflict resolution
• 20 case studies and 10 scenarios for learning and practicing conflict resolution skills in the context of diversity
• case studies on disk in Word 6.0 for easy customization to individual circumstances
• instrument for self-assessment of conflict management skills and model for personal action plans

150 pages in a 3-ring binder; Word 6.0 disk with reproducible participant materials

Price: $150.00

To order, visit the Diversity Resources Online Store