Resolving Conflict in a Diverse Workplace:
A Workshop
Table of Contents
UNIT I: INTRODUCTION AND OVERVIEW
- Introduction
- The Limits of Diversity Awareness Training
- Workplace
- The Nature of Conflict
- Conflict and Diversity
- Awareness and Skill Building
- Workshop Flexibility
- General Workshop Benefits
- Workshop Benefits For Selected Organizational Personnel
UNIT II: VIEWING CONFLICT POSITIVELY
- Module I: Conflict Metaphors
- Module 2: Old and New Perspectives About Conflict
UNIT III: SOURCES OF CONFLICT
- Module 3: Sources of Conflict
- Module 4: Diversity As A Lightning Rod For Conflict
UNIT IV: UNDERSTANDING HOW WE REACT TO CONFLICT
- Module 5: Conflict Style Profile
- Module 6: Conflict Styles: Advantages and Disadvantages of Different Conflict Styles
- Module 7: Hot Buttons and Conflict Styles
UNIT V: ANALYZING CONFLICT
- Module 8: Case Study: A Friendly Atmosphere—Part I
- Module 9: Analyzing Conflict In The Context of Diversity
- Module 10: Conflict Analysis
UNIT VI: DEVELOPING AND PRACTICING SKILLS FOR RESOLVING CONFLICT
- Module 11: A Friendly Atmosphere—Part II
- Module 12: Building Blocks
- Module 13: The Three "A's" of Listening
- Module 14: Dealing with Hot Buttons
- Module 15: Introduction To The Case Studies
- Module 16: Building Skills Using Case Studies
- Module 17: Introduction, Summary Guide, and Case Studies
UNIT VII: PUTTING IT ALL TOGETHER
- Module 18: Reflection: Knowledge; Insights; Skills Gained
- Module 19: Self-Assessment of Conflict Management Skills
- Module 20: Personal Action Plan
Bibliography
Biography
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