Resolving Conflict in a Diverse Workplace:
A Workshop

Table of Contents

UNIT I: INTRODUCTION AND OVERVIEW

Introduction
The Limits of Diversity Awareness Training
Workplace
The Nature of Conflict
Conflict and Diversity
Awareness and Skill Building
Workshop Flexibility
General Workshop Benefits
Workshop Benefits For Selected Organizational Personnel
UNIT II: VIEWING CONFLICT POSITIVELY

Module I: Conflict Metaphors
Module 2: Old and New Perspectives About Conflict
UNIT III: SOURCES OF CONFLICT

Module 3: Sources of Conflict
Module 4: Diversity As A Lightning Rod For Conflict
UNIT IV: UNDERSTANDING HOW WE REACT TO CONFLICT

Module 5: Conflict Style Profile
Module 6: Conflict Styles: Advantages and Disadvantages of Different Conflict Styles
Module 7: Hot Buttons and Conflict Styles
UNIT V: ANALYZING CONFLICT

Module 8: Case Study: A Friendly Atmosphere—Part I
Module 9: Analyzing Conflict In The Context of Diversity
Module 10: Conflict Analysis
UNIT VI: DEVELOPING AND PRACTICING SKILLS FOR RESOLVING CONFLICT

Module 11: A Friendly Atmosphere—Part II
Module 12: Building Blocks
Module 13: The Three "A's" of Listening
Module 14: Dealing with Hot Buttons
Module 15: Introduction To The Case Studies
Module 16: Building Skills Using Case Studies
Module 17: Introduction, Summary Guide, and Case Studies
UNIT VII: PUTTING IT ALL TOGETHER

Module 18: Reflection: Knowledge; Insights; Skills Gained
Module 19: Self-Assessment of Conflict Management Skills
Module 20: Personal Action Plan
Bibliography
Biography

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Resolving Conflict in a Diverse Workplace: A Workshop

Table of Contents

Resolving Conflict in a Diverse Workplace:
A Workshop