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Conflict Resolution Across Cultures:
From Talking It Out to Third Party Mediation

Table of Contents

Introduction

• Purpose Of the Book
• Overview

Section I: Talking It Out

Chapter I: Conflict and Culture

• What Is Culture?
• Universal Aspects of Culture

Chapter II: Personal Influences & The Conflict-Resolution Process

• The Role of Cultural Values when Dealing With Conflict
• The Influence of Culture on Behaviors in A Conflict Situation
• Disputes Across Cultures

Chapter III: Personal Skills for Resolving Conflicts

• Cultural Self-Assessment
• "How" Not "What": Choosing Words in Conflict Across Cultures
• Nonjudgmental Responses
• Your Turn
• To Ask or Not To Ask: These Are The Questions
• Summary

Chapter IV: Making Talk Work

• Conflict Scenarios
• The Strategy
• The Skills

Chapter V: Resolving Conflicts across Cultures

• Applications: Case Studies

Section II: Mediation

Chapter VI: Mediation Concepts

• Definition of Mediation
• General Principles of Mediation
• The Mediation Process
• Stages of Mediation: A Sample Model
• Details Of the Process
• Profile Of A Good Mediator

Chapter VII: Influence of Culture on Mediation

• Five Cultural Issues to Consider
• Mediation and Culture IQ Quiz
• Check Your Answers: Explanation of Mediation and Culture IQ Quiz
• Conclusion to The Mediation And Culture IQ Quiz

Chapter VIII: Conflict Scenarios

• Introduction
• Types Of Mediation
• Two-Party Mediation: A Rule Is A Rule Is A Rule! Or Is It?
• Family Mediation: Family Ties
• Neighborhood Mediation: With God on Our Side
• Business Mediation: Security Deposit-His Or Hers?
• Within-Group Mediation: Team Spirit
• Culture and Conflict
• Aspects Of Culture That May Affect Mediation

Chapter IX: Summary

• Making the Difference
• Before The Mediation
• During The Mediation
• Dealing With Conflict within A Mediation
• Tips For Communication With Non-Native Speakers Of English
• Ten Commandments of Intercultural Sensitivity For Mediators

Appendix: Highly Recommended Reading

Authors' Biographies

• Selma Myers
• Barbara Filner

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