Any defective product will be replaced for free, within 30 days of purchase. Any product damaged thereafter, will be replaced at the lowest possible cost. This cost varies by producer, but we always negotiate the lowest replacement cost on your behalf.
For tech support, simply email firstname.lastname@example.org, we’ll respond promptly.
Overnight shipping deadlines vary by product. We ship from different facilities nationwide. Generally, orders received by 2 pm EST can ship overnight; many products can ship overnight as late as 7 pm. Call (800) 682-1261 for details.
We accept all major credit cards, PayPal, checks and bank transfers. We also accept purchase orders, but pre-approval is required.
Some of the products we offer are available on other websites. However, with Diversity Resources you’ll always receive fast, friendly service, and the lowest price. And we’re the only distributor that offers a 100% satisfaction guarantee.
All our training videos include support materials. The content of these support materials vary, depending on the specific product. Please check the specific product page, for exact details on support materials.
All our streaming videos can be hosted and streamed via your server or ours. Streaming via your server is sometimes less expensive. Streaming via our server is always easier, and usually allows for better compliance tracking.
We happily offer discounts for government, education, and nonprofit. These discounts range from 10% to 20%, and vary by product. We also offer volume discounts when you purchase multiple titles.
All our training videos are available on streaming or DVD.
Streaming is usually cheaper and more flexible. It’s recommended for training individual employees in multiple locations or at multiple times.
DVD is higher quality, and after purchase you own it forever. DVD is recommended for classroom training, and organizations doing repeat training sessions.
All products can be trialed in advance, to ensure your satisfaction. Videos: create a free login, and after login, you’ll be able to preview any video in its entirety. Online Training: for online training programs, simply click the free trial button on the respective product page.